At Twist Botany, customer satisfaction is our top priority. We aim to make your shopping experience smooth and worry-free.

📦 Damaged or Open Parcel
If you receive a parcel that is damaged, opened, or tampered with, you can request a refund or exchange immediately—no questions asked.

💸 Refund Policy

• Refund requests are accepted for eligible cases.

• Your amount will be refunded within 3 working days after approval.

🔁 Exchange Policy

• You can request an exchange within 7 days of receiving your order.

• The product must be unused and in original condition (except in case of damage).

📞 How to Request
Simply contact our support team via WhatsApp or email with your order details and issue. Our team will assist you quickly.

🤝 Our Commitment
We are dedicated to providing a safe, reliable, and customer-friendly shopping experience.